OUR THOUGHTS.
Here you’ll find our meandering thoughts on product development & service design. Providing our unique perspective on common and uncommon topics. Get in touch with your thoughts, topics you’re interested in or suggest a guest post.
“How Might We” 40 years on and still effective

“How Might We” 40 years on and still effective

HOW MIGHT WE. FROM PROBLEMS TO POSSIBILITIES. How Might We technique, created at P&G in the 70’s. Integrated into Design Thinking and Design Sprints. HMWs shift mindsets from thinking about problems and challenges to exploring opportunities and possibilities. What we...

10 Principles for Good Design – Dieter Rams

10 Principles for Good Design – Dieter Rams

PRINCIPLES FOR GOOD DESIGN. Today we provide our take on Dieter Rams 10 Principles for Good Design. These principles have stood the test of time and are well known throughout the industry. The timelessness of these principles can be seen in the similarities of many...

How to Plan and Run a Successful Workshop

How to Plan and Run a Successful Workshop

  Running workshops isn’t that hard. Running a successful workshop valuable to all attendees with amazing outcomes?.. that can be difficult.   Today, teams work in a fast pace, complex business environment without much time to spare. We must design our workshop to out...

COMPLT. Plan & Track – How To Guide

COMPLT. Plan & Track – How To Guide

SUPPORT & HOW TO GUIDE. A small How-To Guide for COMPLT. Plan & Track. A live document we'll add to as new functionality and use cases are published. If you can’t find what you’re looking, use the support form below and we’ll get back to you pronto.GETTING...

3 Techniques For Effective Team Decision Making

3 Techniques For Effective Team Decision Making

DECISION MAKING. Teams of people make important product decisions daily. The problem is, getting to a decision can take a lot longer than it should.Stuck in ‘analysis-paralysis’, circular arguments and personal views. As a result teams lose momentum on projects. The...

Adding Experiments to Product Development

Adding Experiments to Product Development

ADDING EXPERIMENTS TO PRODUCT DEVELOPMENT.Developing products and services users love is easier said than done. Much more than brainstorming and making 'best guess' decisions. The development process involves extensive research and creating numerous hypotheses.Adding...

COMPLT. Plan & Track is Live!

COMPLT. Plan & Track is Live!

PLAN & TRACK OVERVIEW. In 2019, the online version of our tool kit went live. COMPLT. Plan & Track is a complimentary service for all tool kit owners. It provides speedy access to find, save and review the content in your physical tool kit. Already have a logon?...

Impact Mapping as a User-Centered Activity

Impact Mapping as a User-Centered Activity

IMPACT MAPPING. Impact mapping is a visual mapping technique. Its purpose is to align the business and technical teams with objectives. It details how everyone understands the outcomes and the stakeholders of set goals. It focuses on users highest valued needs and how...

From Product to Experience

From Product to Experience

FROM PRODUCT TO EXPERIENCE. Traditionally, businesses have focused on promoting the quality, features and pricing of products rather than the customers experience. Today, there is much more to serving customers than pushing the latest products based on an internally...

Define Industry Leading Product Principles

Define Industry Leading Product Principles

PRODUCT PRINCIPLES. Product Principles, similar to a mission statement or company values, provide a single point of reference when there’s a need to right the ship. They should provide inspiration and imagination, hard stops and lofty ambition and they hold you...

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